Lodging
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Lodging/Payment

Which unit do you recommend for honeymoons?

We recommend Coco Joe’s Bungalow, Tree Top Canopy or one of our other bungalows (either Garden or Beach Front depending on your preference).

What types of rooms are available in the hotel?

We have a variety of rooms available, you can see photos, descriptions and prices under the "Accommodations" page.

Are your resort rates per room or per person?

All our room rates at Ylang Ylang Beach Resort are flat rates for the room, but they are increased per person (the rate will vary depending on the number of people in the room). You can see our different accommodations, availability and rates on our booking engine.

Does my room reservation require any guarantee?

All reservations are charged at the time of booking. Please refer to our cancellation policy page.

If you have questions just let us know by contacting us.

What is your cancellation policy?

Please refer to our cancellation policy page.

When do I have to pay for my room/reservation?

All reservations are charged at the time of booking. Please refer to our cancellation policy page.

If you have questions just let us know by contacting us.

Do you recommend U.S. Dollars or local Colones?

You can pay in most places with Dollars, but we recommend having Colones for the smaller restaurants and stores. You will get the best exchange rate from an ATM as opposed to exchanging Dollars for Colones in a store. There is a convenient ATM right outside the airport as well as one in Montezuma.

How do we pay for the tours and transfers?

You can pay for these at check-in. You may pay for the tours and transfers with a credit card if you like, but there will be an extra 4% charge. If you pay with travelers checks or cash, there will be no extra charge.

How many people can stay in one room?

Anywhere from 1-6 people depending on the room that you book. Please refer to our accommodations page for more info.

Do you offer discounts for a group booking?

Our rates are set based on our different seasons and our costs of operation during that time of year, so we do not offer group discounts on a regular basis or during our peak season (December – April). If you are interested in bringing a group anytime between May and mid November, we may be able to offer you a group discount depending on the number of people, number of rooms and amount of nights you will book.

What does the rate include?

At Ylang Ylang Resort, our rates include Breakfast & Dinner.

What are the standard check-in and check-out times of the resort?

Check-in time is 2:00pm, but you are welcome to arrive any time after 11am and enjoy the pool, hammocks, restaurant, etc. You will have to leave your luggage at our Front Desk, and once the room is ready we will let you know. Please note that if you arrive before 11:00 am, you may have to wait a little while for your pickup at Sano Banano as our vehicle can be busy with check-outs during the morning. Or you can also just walk to the resort and leave your luggage at Sano Banano as soon as the driver makes a trip he will take your luggage.

Check-out time is 11:00 am from the room. We have three shuttle times into Montezuma, one at 6:40 am, one at 8:00am and the last one at 11:00am. You can take any of these shuttles or send only your luggage with the shuttle and walk into town later/earlier (we would store your luggage at Sano Banano Hotel). If there is no other check-out on your departure day, then we may be able to switch around the times; however, we can not guarantee this until the night before.

Can we check in early to our room?

If your room is ready, we will gladly let you check in by 12:30pm. We do not allow check-ins before 12:30 pm in the room as this is the time they can be ready by. If the room is not yet ready, you can leave your luggage at the Front Desk and use the pool, hammocks or restaurant until the room is ready.

Can I have a late check-out?

If the room you are in does not have a reservation following yours then we can offer a late check-out of 1:00pm for an additional $40.

Do bugs get into the rooms?

The windows and balcony doors of all our units are well sealed, which helps prevent bugs from getting into the rooms. In addition all units have A/C, which makes it so you can keep the doors and windows closed if needed.

Are the Beach Front Bungalows really Beach Front?

Yes! They are just steps away from the sand.

Are king-size beds available in the rooms?

Coco Joe’s Bungalow, Tree Top Canopy, Family Beach Suites and our Ocean Front Cabinas have king beds. The rest of our units have queen beds.

Do you have non-smoking rooms?

All of our rooms are non-smoking inside the room, but you are allowed to smoke on the patio/deck. The Ocean Front Cabinas are 100% non-smoking inside and outside. We assure you this does not affect the room, and there is no smoke smell because of the design of our units.

Are safety deposit boxes available at the hotel?

Yes, you will find a safe in each one of the rooms. In the Ocean Front Cabinas the safes are for valuables and won’t fit laptops; however, you can always leave large valuables with us at the front desk. All other units other than the Ocean Front Cabinas have a Laptop Safe.

What are your hotel and room amenities?

You can see all our amenities on our website’s Rooms page and each individual room page.

Do all of your rooms have A/C?

Yes, all of our rooms have A/C.